FREQUENTLY ASKED QUESTIONS
GENERAL / GETTING STARTED

What is your platform about?

We are an online digital invitation website where you can choose from exclusive, professionally designed templates to create the perfect invite for your event.

Our platform offers a fresh, modern approach to digital invitations, focusing on creating a unique and engaging experience for both the sender and the recipient.

You can easily customize the text, text color, and even the overall color theme of your chosen design.

How are you different from others?

Our key difference lies in the visual experience. Every invitation is animated. Each design features a very short micro-story; a few seconds of purposeful motion that adds emotion and personality. These are not repetitive or “lazy” animations made just for decoration, but intentional moments designed to unfold and leave an impression.

Will my invitation include ads? Will my guests see any advertisements?

Absolutely not. Your invitation will never include advertisements, now or in the future

We believe a quinceañera invitation should feel magical, personal, and uninterrupted. Advertisements would distract from the animation, the story, and the moment you are sharing with your guests. We refuse to compromise your experience or take attention away from such a meaningful celebration.

Unlike many free or budget platforms that "sully" the experience with distracting banners, pop-ups, or third-party sponsors, our platform is 100% ad-free.

When your guests open your invitation, they will see only what you intended. A beautifully animated design focused entirely on your event. No banners. No sponsored logos. No third party promotions.

Your momentous event deserves to be the center of attention. Nothing else.

Why do you only have 23 designs?

THE PHILOSOPHY
We believe quinceañera invitations should feel special, not generic. That is why we chose artistry over banality and focused on quality, storytelling, and personalization, launching with a carefully curated collection of 23 high-impact designs.

THE MICO-STORY
Each invitation is fully animated and tells a micro-story rather than relying on simple looping effects. Our flagship collection covers some of the most popular quinceañera themes, including charro, coquette, and Gatsby. Every invitation is available in multiple color variations, thoughtfully chosen to complement the most common quinceañera dress colors. This level of detail requires careful attention at every step, which is how each invitation becomes cohesive, polished, and chef’s kiss worthy.

THE COMBINATIONS MULTIPLIER
Don’t let the number fool you. Each design comes in up to 14 curated colorways, giving our boutique flagship collection over 300 unique combinations. That means every invitation can tell its own micro-story and feel truly one-of-a-kind.

Will you be adding more designs?

Yes! We are always dreaming up new ideas, but we only add a design when it meets our high standards. We refuse to create "filler" templates just to hit a number. Each invitation takes hours of storyboarding, refining, and engineering to earn its chef’s kiss, ensuring every new addition is as thoughtful, polished, and playful as our original flagship collection. Quality takes time, and your milestone is worth it.

Can I try a design before purchasing?

Absolutely! Feel free to design and personalize your invitation to your heart’s content. You can save your work and make as many changes as you like, but sending invitations is available only on paid plans.

Do I need to create an account to save my design and text edits?

Yes. Creating an account lets you save your invitation design and text changes so you can return anytime and continue where you left off. This ensures your work is securely stored and ready whenever you’re ready to move forward.

Do I need to create an account to send invitations?

Yes. An account is required to send invitations, as sending is available only on paid plans. This helps us securely manage your event details, guest information, and delivery status all in one place.

Can I use your invitation designs for other events, like a regular birthday or another celebration?

Yes, absolutely.

While our first collection is inspired by quinceañeras, the designs themselves are not limited to one type of event. None of our templates have the word “quinceañera” or any specific occasion permanently stamped on them.

If a design fits your celebration, your theme, or your vision, you are more than welcome to use it. Many of our animations work beautifully for sweet sixteen parties, birthdays, coming of age celebrations, and even weddings.

If it feels right for your event, go for it. Celebrations are personal, and your invitation should be too.



PERSONALIZATION / DESIGN

What parts of the invitation can I personalize?

You have full control over the heart of your invitation.

You can personalize all event and personal details (text), choose from our curated font styles, select different font colors, and choose from our available background images displayed behind the invitation to set the perfect mood.

To preserve the professional, polished look of each design, the core layout and illustrations remain fixed. Most templates include multiple color versions, making it easy to match your event theme, dress color, or personal style while keeping everything beautifully coordinated.

Can I change specific colors or individual images in a design?

To ensure every invitation looks stunning, our designs come with Pre-Defined Color Themes. When you select a color version (for example, switching from "Red" to "Yellow"), all elements—for example, the dress, flowers, and accents—will change together to a professionally coordinated color palette. You cannot change individual elements (like changing only the flowers but not the dress) or background features (like, for example, the sky).

Will my personalized changes affect the animation?

Your personalized changes won’t impact the animation. In fact, they are designed to work perfectly within the existing animation structure. The engaging micro-story animation will play exactly as intended, just with your specific event details and chosen colors.

Can I save my design progress and come back to finish it later?

Absolutely! 100%. You can start designing your invitation, save your progress, and come back anytime to finish it when you’re ready. To ensure your work is waiting for you exactly where you left it, you will need to create a free account. This allows us to securely store your invitation details, color selections. Once saved, your design will be waiting for you exactly as you left it—whether you return later the same day or weeks after. Creating an account does not mean you’re committing to purchase right away. You’re free to explore designs, test different color versions, and take your time perfecting every detail before ordering.

Can I make changes when I return to my design?

You can make unlimited changes when you return. Once your design is saved to your account, it remains fully editable. You can update text, change fonts and colors, switch color versions, and refine details until everything is exactly how you want it.

Can I see how my design will turn out?

Yes. You can preview your design at any time before sending it.

Inside the design editor, click the eye icon located at the top right of the page, next to the menu icon. This will take you to a full preview page where you can see your animated invitation exactly as it plays, along with the event details displayed below it.

On other steps in the creation process, you may also see a Preview button. It leads to the same preview experience, so you can always check your progress as you go.

The preview lets you review the animation, colors, text, and overall look before moving forward.

While previewing, you may notice a small black navigation box with buttons labeled Design, Event, and Invitees, as well as a button to replay the animation. These controls are only visible to you. They help you navigate and make changes, and they will not appear to your guests.

Can I keep editing my invitation after I place my order?

Yes, you can continue to edit your invitation even after purchase. We know that plans can be fluid; sometimes a venue room changes or a start time needs a slight nudge. Because our invitations are digital, you aren’t stuck with a "misprint" like you would be with paper.

However, it’s important to keep in mind that any changes made after invitations have already been sent may cause confusion for your guests if they receive different versions or information.

For the best experience, we recommend finalizing your design and event details before sending your invitations. If you do need to make updates later (such as correcting a typo or changing event details), you’re free to do so. Just be mindful of what your guests have already seen.

How do I save my work?

First, make sure you’re logged in or have created an account. This allows us to store your design securely.

As you personalize your invitation, simply click the Save button at the bottom of the design screen. We recommend saving after each change, such as updating text or switching color versions, so your progress is secure and ready for you when you return.

Once saved, your design will be available in your account anytime you log back in.

How do I access my saved designs?

Finding your stored masterpieces is a breeze. To access a design you’ve saved, follow these steps:

Log in to your account.

Click the "My Work" link:

On desktop or wide screens, you’ll find this link right away in the header (top) of every page (except within the design editor page).

On Mobile (and within the design editor page), tap the three-bars menu icon (☰) in the top right corner to open the navigation menu, then select My Work.

You’ll be taken to your account dashboard. Here, click My Work again to go to the page listing all your saved designs.

Find the design you want to continue working on and click it to open the editor.

What you’ll see in your list of designs:

There is a column called ITEMS. The link(s) below is what you click to view your design in the editor page.

To help as reference to a particular design (you may have saved more than one):

On desktop/wide screens: the Event Name column shows the title of your event (like “Jessica’s Party”) if you’ve entered it. If not, this field may be blank. You can also see and go by the date saved.

On mobile: due to space limitations, only the Event Name is displayed.

This setup ensures you can quickly find and open any saved design, whether you’re on desktop, tablet or mobile, and continue personalizing it where you left off.

Can I download my invitation?

No. These invitations are not video files and cannot be downloaded.

They are designed to be viewed and shared on a digital screen.

Can I print my invitation?

No. These invitations are animated and designed to be viewed on a digital screen, not printed.

If you want a physical version, you can take a screenshot or screen print, but it will be a still image and will not include the animation. It will also not look as sharp as a traditional printed item.



EVENT INFORMATION

How do I enter my event details?

Entering your event details is simple and happens on a dedicated page called Event Details.

After you finish personalizing your design, click Next and you will be taken directly to the Event Details page as the very next step.

You can also access Event Details at any time by clicking the Event button located near the top of the screen, just below the main header. This button stays available as you move through the creation process. You will also find the Event button in your cart.

From there, you can enter and edit all of your event information with a live preview, so you can see exactly how everything will appear to your guests.

What information can I enter on the Event Details page?

There are two separate sections where you can enter text. Each section has its own boxes to enter your details.

1. General Information (default)

This section is always available and is sometimes labeled as “Casual Wording.”

This is where most people enter their core event details such as your event name or title, date, time, location, special notes or instructions.

On desktop, the input boxes appear on the right side of the screen, with a live preview displayed next to them. On mobile, the input boxes appear first, with the preview shown just below.

2. Traditional or Formal Wording (optional)

If you want to include formal invitation language, you can enable this section by clicking the Traditional Wording button. Once clicked, an additional input box and line boxes will appear.

This section is ideal for classic phrasing such as:

“You are cordially invited…”

or

“Mr. and Mrs. request the pleasure of your company…”

If you do not need formal wording, you can simply leave this section turned off and completely blank.

Important: After entering your details, click Save. The first time you open this page, the save button will glow briefly and a reminder message will appear. If you leave the page without saving, your changes will not be saved.

What happens if I leave a box or field empty?

Any box or field you leave empty will not appear on the final invitation.

If a line is left blank and the following line has text, the system will preserve proper spacing so everything remains clean and readable.

What about the light gray placeholder text?

The light gray text you see inside the input boxes and preview is only a placeholder to guide you while typing. Placeholder text is never visible to your guests and will not appear on the final invitation.

Where will guests see the event details?

Your invitation is designed so that the animated invitation appears first, followed by a neatly organized list of event details below it. This keeps the animation elegant and uncluttered while still making all important information easy to find.

If you prefer, you can place some wording directly inside the invitation itself. However, to keep animations clean and readable, there is a limit of twelve lines of text inside the invitation. Most customers use this space for short phrases like “Please come celebrate with us” or “Your are invited...” and let the full details live below.

Can I see what my guests will see?

Yes. The preview page shows you almost exactly what your guests will experience.

When you open the preview, you will see the animated invitation at the top and the organized event details listed below it, just like your guests will.

While previewing, you may notice a small black navigation box with buttons labeled Design, Event, and Invitees, as well as a button to replay the animation. These controls are only visible to you. They help you navigate and make changes, and they will not appear to your guests.

What your guests see is a clean, distraction free invitation focused entirely on your event.



INVITEES / GUESTS LIST

When do I add my invitees?

You’ll be prompted to add invitees during the initial invitation creation process.

Before entering any guest information, you must first select a recipient pricing package, since each package includes a specific number of invitees.

The first time you create an invitation, the setup flow follows this order:
Design Editor → Event Details → Select Recipient Pricing Package → Your Invitees

This structure ensures your invitation design and event details are completed first, before you begin adding guest names and email addresses.

Adding invitees at this stage is optional. You may continue creating your invitation and return later to complete or update your guest list when you’re ready.

Do I need to add my invitees before I purchase?

No. Adding invitees before purchase is not required.

You can:

  • Add invitees during the initial setup

  • Skip this step and return later

Enter or update invitees even after purchase

Your only requirement is that the total number of invitees stays within the limits of the pricing package you select.

How many invitees can I add?

The number of invitees you can add depends on the pricing package you choose.

Each package includes a specific invitee limit. You can add invitees up to that limit at any time—before or after purchase.

How do I add my invitees?

Once you’ve selected a pricing package, go to the YOUR INVITEES page.

To add an invitee:

1. Locate the ENTER INVITEE section
2. Enter the guest’s name
3. Enter the guest’s email address
4. Click Add Invitee

Your invitee will appear immediately in the list below. Repeat this process until your guest list is complete.

Can I edit or remove an invitee?

Yes. Your editing flexibility depends on whether your order has been completed.

  • Before purchase:
    You may edit or remove invitees without any limits.

  • After purchase:
    You’re allowed up to 15 total edits, which include:
    • Name changes
    • Email changes
    • Removing invitees
This limit applies regardless of how many invitees are included in your package.

How do I edit or remove invitee information?

All invitee management is handled on the YOUR INVITEES page.

In your invitee list, you’ll see:

  • An Edit button
  • A Remove link

To edit an invitee:

1. Click Edit
2. Make your changes in the form provided
3. Click Update to save

To remove an invitee:
1. Click Remove
2. Confirm or cancel when prompted

The system will apply your choice immediately.

How do I access my invitees list or the Enter Invitees form?

Both your invitees list and the Enter Invitees form are located on the YOUR INVITEES page.

You can access this page in several ways, as long as you’re logged in.

Option 1: From My Work (most common)

1. Log in to your account.
2. Click My Work in the site navigation:

  • Desktop / wide screens:
    You’ll see My Work directly in the top header on most pages in the (except inside the design editor).
  • Mobile devices or within the design editor:
    Tap the three-line (☰) menu icon in the top-right corner, then select My Work.

3. You’ll be taken to your Dashboard.
  • Click My Work again to view all your saved invitation designs.

4. Find the specific invitation you want (you may have more than one).
5. On the same row as that invitation, click the Invitees link.
  • You’ll be taken directly to the YOUR INVITEES page for that specific design.

If you haven’t selected a pricing tier yet, you’ll first be redirected to the Recipient Pricing Packages page. This simply means no invitee information has been added yet.

Option 2: From other pages (including Cart)

While logged in, some pages—such as the Cart—include an Invitees button in a secondary navigation area just below the main header.
  • In the Cart, the Invitees button appears next to the specific invitation item.
  • Clicking this button will take you to the YOUR INVITEES page for that invitation
  • If a pricing package hasn’t been selected yet, you’ll be prompted to choose one first.

This setup makes it easy to manage invitees whether you’re:
  • Still designing
  • Reviewing your cart
  • Or coming back at a later time to update a saved invitation.

Why is there a limit on editing or removing invitees and their information?

Before placing your order, you can add, edit, or remove invitees as much as you want.

After purchase, invitations are personally assigned to specific guests. To keep pricing fair, each order includes a total of 15 post-order changes, combined across both edits and removals.

These 15 changes can be used in any mix. For example:

  • 10 edits and 5 removals
  • 12 removals and 3 edits
  • Any combination, as long as the total is 15

This is usually more than enough to correct spelling mistakes, update contact details, or handle normal last-minute changes. Without a combined limit, invitations could be reused indefinitely, which would require higher pricing for everyone.

Good to know: Most customers never reach the limit. If you need additional changes, simple upgrade options are available.

How much are the packages / invitee tier plans?

You can see our full pricing and tier options on our Invitee Plans Pricing page .

Each plan includes a specific number of invitees and comes with all of the features of your chosen invitation design.

Can I change my pricing or recipient tier plan?

Before placing your order: Yes, you can change your plan anytime.

After placing your order: No, the plan cannot be changed. Any additional guests or changes beyond your post-order limits require placing a new order. Partial upgrades are not available.

How to change your plan before checkout:

  1. During the design editing process, look for the “Package” button. You’ll find it on pages such as EVENT DETAILS and YOUR INVITEES.
  2. Click the “Package” button to go to the Invitee Plans Pricing page.
  3. Select your preferred plan by clicking the box for the tier you want. The selected box will be highlighted to confirm your choice.
  4. To save your selection for this invitation design, you must click one of the two buttons:
    • Add to Cart – saves the plan and goes to your cart; you can enter invitees later.
    • Submit then Enter Invitees – saves the plan and immediately lets you enter your invitee list.

What if I already paid and later realize I need more invitees or more changes?

If, after placing your order, you realize that you need to invite more guests than your plan allows or want to make additional changes beyond the 15 allowed, you can place another order for any plan size to cover the extra guests. Partial upgrades or adding guests to an existing order are not available.

For example, if you purchased the 20-invitee plan but later realize you need invitations for 35 guests, you could place an additional order for 20 invites to cover the difference.

To avoid this, we recommend finalizing your guest list as much as possible before placing your order. If you’re unsure, it may be safer to choose the next higher tier.

Edits and removals are unlimited before checkout, so you can perfect your list before placing the order.



SENDING MY INVITATIONS

How do I send my digital invitations to my guests?

Sending your invitations is simple and fully managed from one place: the Your Invitees page.

This page is your control center for everything related to your guests.

Each invitee you add appears in their own individual box, and every invitation is personally customized.

Your guest’s name appears on the front of the animated envelope before it opens and reveals the invitation.

From here, you have two easy ways to send invitations:

1. SEND INVITATIONS BY EMAIL (DIRECTLY THROUGH OUR PLATFORM)
If you’d like us to handle the delivery for you, you can send invitations by email directly from our platform.

You have two options:

  • Send All at Once

    At the top of the Your Invitees page, you’ll see a green “Send All” button. With one click, invitations are sent to all of your listed invitees at the same time. This is perfect if your guest list is complete and you’re ready to send everything in one go.

  • Send to Individual Guests

    Inside each invitee’s box, there is a “Send This” button. Clicking it sends the invitation only to that specific guest—ideal if you’re adding invitees gradually or want to send to someone individually.


All emails are delivered through an enterprise-level premium email delivery system to ensure reliable sending and a smooth experience for your guests.

2. SEND A PERSONALIZED SHAREABLE LINK
If you prefer to send invitations yourself, each invitee box includes a “Get Link” button. Clicking it reveals a unique, personalized URL created specifically for that guest.

You can copy and paste the individual url link, then send via:
  • Your own personal email account.
  • Text message on your phone
  • Your own personal messaging app account (WhatsApp, Messenger, Viber, Telegram, etc.).

Because each link is personalized, your guest will still see their name on the animated envelope, exactly as if the invitation were sent through our platform.

My guest says they didn’t receive their email invitation. What could have happened?

There are several common reasons an email invitation may not arrive, or may go unnoticed, despite being successfully sent.

1. IT MAY HAVE LANDED IN SPAM, JUNK, OR PROMOTIONS
Email providers sometimes automatically filter animated or image-based emails. Because InBytee invitations are visually rich and animated, some email services may place them in a Spam, Junk, or Promotions folder instead of the main inbox.

We recommend asking your guest to check all folders and, if found, mark the email as “Not Spam” to ensure future messages arrive correctly.

2. THE EMAIL ADDRESS MAY HAVE BEEN ENTERED INCORRECTLY
A small typo (such as an extra space, missing letter, or incorrect domain) can prevent delivery. Double-check the recipient’s email address exactly as entered before resending.

3. THE GUEST’S EMAIL PROVIDER MAY BLOCK OR RESTRICT ANIMATED CONTENT
Some email providers, workplace emails, school emails, or older email systems block certain types of animated or image-heavy emails for security or performance reasons. In these cases, the invitation may be delayed, filtered, or not delivered at all.

4. TEMPORARY NETWORK OR SERVICE INTERRUPTIONS
Email delivery relies on multiple networks and systems working together. Occasionally, delays or interruptions can occur that are outside of our control—such as server issues, network congestion, or provider outages—which may affect delivery timing or success.

5. THE EMAIL INBOX MAY BE FULL OR INACTIVE
If a recipient’s inbox is full, inactive, or rarely checked, incoming messages may bounce back or never appear.

6. SECURITY OR SPAM-FILTERING SOFTWARE
Some antivirus programs, firewalls, or third-party spam filters automatically block emails that contain animations or external media, even when they are safe.

WHAT YOU CAN DO NEXT

  • Ask your guest to check Spam, Junk, Promotions, or All Mail
  • Confirm the email address is correct
  • Resend the invitation if needed
  • Consider sending the invitation link via text message, messaging apps, or social media as a backup

Your InBytee purchase includes the creation of your premium animated, personalized invitations and access to a private guest management dashboard.

As a convenience, InBytee provides an integrated email delivery tool as a complimentary add-on feature for sharing your invitation. While we partner with enterprise-level, premium email and messaging providers, email delivery cannot be guaranteed 100% due to variables outside our control, including recipient preferences, spam filtering systems, network conditions, and provider-specific policies. For faster and higher likelihood of delivery, we recommend sharing your invitation via your unique Shareable Link using text message or messaging app.



INVITEES / GUESTS INTERACTION RSVP

What will my invitees see?

Your guests won’t just open a message; they will enjoy a premium, multi-stage “unboxing” experience designed to build excitement for your big day.

Whether they click the "View & RSVP" button in an email or tap a link sent via text, they are transported to a private, personalized invitation suite featuring:

  • Personalized envelope – They’ll first see a still image of the envelope featuring their first name and an InBytee stamp, reminiscent of USPS mail.
  • Animated invitation reveal – The animation instantly plays: the envelope flips, then opens, revealing the invitation inside.
  • Interactive RSVP options – Below the animation, guests will find pair of clear call-to-action “Will Attend” and “Decline” buttons to respond instantly
  • Interactive Re-run – button to replay the animation for fun.
  • Event details – Directly below the RSVP and Re-run buttons, your invitation displays all event information in a clean, organized layout. By default, this includes what, where, and when details.
    Optionally, if you chose formal wording, the event listing will appear more elegant.

NOTE: While designing your invitations, the preview page simulates what guests will see, with the exception of a small navigation box with buttons to go to your creation pages, which is only for convenience while editing. Guests will not see the design tools or preview navigation, only the polished, animated invitation experience.

Can my guests RSVP?

Yes! RSVP is easy and interactive:

  • Will Attend – Guests click this button to confirm attendance.
  • Decline – Guests click this button to politely decline.

All responses are automatically recorded in your private guest management dashboard, so you can track attendance in real time.

How can I track my guests and see their RSVPs?

You must be logged in to your account to view RSVP data.

First, access MY WORK

On desktop or wide screens:

  • Click “My Work” in the top header of any page (except while inside the design editor).

On mobile devices (and inside the design editor):
  • Tap the three-line menu icon (☰) in the top-right corner
  • Select My Work from the menu

This will take you to your Account Dashboard.

Option 1: View RSVPs through My Orders (Order-based view)

This option is best if you want to see RSVPs tied to a specific completed order.

1. From your dashboard, click “My Orders”
2. You’ll see a list of all your orders
3. Locate the order you want to review
4. Click the “RSVP” link in the last column on the right

You’ll be taken to the RSVP page, where:
  • Your full guest list is displayed
  • The last column, “Will Attend?”, shows each guest’s response (if they’ve replied)

Option 2: View RSVPs through My Work (Design-based view).

This option is helpful if you remember the design or event name rather than the order.

1. Click “My Work” again to view all designs you’ve worked on
  • This includes both paid and unpaid designs
2. Paid designs are easy to identify:
  • They show an order number in the last column on the right.
3. You can locate your design by:
  • Event Name (if you completed event details), or
  • Date Saved (visible on desktop only; hidden on mobile due to screen size)
4. Find the paid design and click “Invitees”

This takes you to the YOUR INVITEES page, where you originally entered your guest information.
  • If a guest has responded, you’ll see "Attend” or “Declined” displayed next to their name
  • Guests who haven’t responded yet will remain unmarked



ORDERS & CHECKOUT

How do I place an order?

Placing an order is straightforward and seamless, and you can move at your own pace. You’ll only be sent to checkout once everything required is ready.

First-time users: following the full flow
Most users follow this path:

1. Browse the Catalog and choose a design

2. Personalize your design in the editor

3. Enter your Event Details

4. Select a package on the RECIPIENTS PRICING TIERS page

  • Packages are based on the number of guests
  • From here, you may already send the order to your cart, even if you plan to add invitees later
5. Go to YOUR INVITEES
  • You can enter your guest information now or come back to it later
  • You can also send your order to the cart from this page
Only two pages can send an order to the cart: RECIPIENTS PRICING TIERS and YOUR INVITEES


Accessing your cart
  • On desktop or wide screens: use the Cart link in the header
  • On mobile devices (and inside the design editor): tap the three-line menu (☰) to find the Cart

Returning users
If you’re coming back later:

1. Log in and go to MY WORK

2. Open YOUR INVITEES for the design you want to order

3. If you haven’t selected a pricing tier yet, you’ll be automatically redirected to RECIPIENTS PRICING TIERS
  • A pricing package is required before an order can be placed
4. Once selected, you can send the order to your cart


Checkout and payment
1. Inside your CART, click Checkout

2. You’ll be taken to the COMPLETE YOUR ORDER page

3. Enter your payment details

4. Click “Place Secure Order – $[Total Amount].00”

After successful payment:
  • You’ll see a confirmation page
  • A confirmation and receipt email will be sent to you automatically